I love creating systems where complicated information is easy to find, navigate, and understand. When creating such systems, my background in UI/UX, information architecture, and digital publishing comes in handy. My interdisciplinary experience has taught me that good design is not only about websites or documents, but also about connecting people with what they need simply, clearly, and helpfully.
In our fast-changing age of AI, technology increasingly shapes the information we consume, the way we communicate, and the systems we trust. My goal is to build information systems and digital experiences in this AI era that people can truly rely on and that enrich their lives.
My Story
Growing up in Hong Kong, I became fascinated by how people navigate complex environments and how culture shapes our experience. Moving to the United States for high school deepened my curiosity about environments and cultures. I'm fascinated by how people from different backgrounds interpret spaces, information, and experiences. This fascination led me first to interior design. I wanted to learn how physical environments shape people of very diverse backgrounds, guiding movement, influencing behavior, and forging cultures. For instance, the skyscrapers of Hong Kong create a very different environmental and social dynamic from the leafy suburbs of Newport News, and so do the interiors of offices and homes.
As I came of age, the internet was taking off and my interest naturally expanded into digital environments. This led me to graduate study in interactive design and subsequent doctoral-level coursework in communications design. This experience exposed me to user research, information architecture, usability, and human-computer interaction.
I still remember my master's research fondly. I worked on interactive educational media and designed educational digital experiences for children. That work has inspired me to strive to understand how people interact with technology and how design choices influence their experiences. In the two decades since, I have worked on user experience strategy, web operations, digital publishing, and cross-functional collaboration. My most recent work is in records management, which has given me a longer-term perspective on how information remains accessible, meaningful, and trustworthy as systems and organizations change.
Across these experiences, one question continues to guide my work:
How can we design information systems that truly help people today, tomorrow, and well into the future?
I find inspiration in Charles Joseph Minard's flow map of Napoleon Bonaparte's invasion of Russia. Created in 1869, it brings geography, time, temperature, and troop numbers together to reveal the devastating human cost of Bonaparte's Russian campaign. The flow map's enduring clarity reflects what I hope to achieve in my own work. I aim to help people make sense of complex issues through simple, lucid, and innovative information systems that stand the test of time.
Charles Joseph Minard, Flow map of Napoleon’s invasion of Russia, 1869. Public domain. Image via Age of Revolution / Waterloo 200.
Experience
My professional experience includes:
• Leading web operations and user experience initiatives across large-scale digital environments
• Supporting digital publishing, content organization, and information architecture to improve clarity, accessibility, and usability
• Collaborating with design, engineering, content, and organizational stakeholders to create more coherent digital experiences
• Helping teams connect user needs with technical capabilities and organizational requirements
• Applying information stewardship and records management principles to support the long-term accessibility, integrity, and preservation of information
My work reflects a strong commitment to connect human needs, information structures, and organizational responsibilities.
Education
Master of Arts — Interactive Design & Game Development
Savannah College of Art and Design
GPA: 3.6
Morris Scheer Fellowship Award
Savannah College of Art and Design
GPA: 3.6
Morris Scheer Fellowship Award
Doctoral Study — Communications Design
University of Baltimore
Completed 57 graduate credits at the 600–800 level
GPA: 3.8
Focus: User Research & Information Architecture
University of Baltimore
Completed 57 graduate credits at the 600–800 level
GPA: 3.8
Focus: User Research & Information Architecture
Master Certificate — Information & Interaction Design
University of Baltimore
University of Baltimore
Bachelor of Fine Arts — Interior Design
Virginia Commonwealth University
Virginia Commonwealth University
Credentials
• Presidential Management Fellows (PMF) Mentor
• Certified Usability Analyst (CUA)
• Certified Scrum Master (CSM)
• Certified Scrum Product Owner (CSPO)
• Lean Six Sigma Green Belt